emmanuelwaldron.com

Privacy & Cookie Policy

Last updated: 21/08/2025

1. Introduction
This Privacy & Cookie Policy sets out how emmanuelwaldron.com collects, uses, and protects your personal information. We are committed to safeguarding your privacy and complying with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using this website, you consent to the practices described in this Policy.

2. Information We Collect
We may collect and process the following personal data:
– Identity and contact details – name, email address, telephone number, billing/delivery address.
– Account information – where you create an account on our site (via WooCommerce).
– Payment information – processed securely via our third-party payment providers. We do not store full card details.
– Order information – purchases made via WooCommerce, including digital and physical products.
– Technical and usage data – IP address, browser type, device identifiers, pages visited, time spent on the site.
– Cookies and analytics data – collected via Google Search Console and Google Analytics to monitor performance and site traffic.

3. Legal Basis for Processing
We process data under the following lawful bases:
– Contract – to fulfil purchases, bookings, and service agreements.
– Legal obligation – to comply with tax, accounting, and regulatory requirements.
– Consent – for marketing communications and non-essential cookies.
– Legitimate interests – to monitor website performance, prevent fraud, improve services, and maintain site security.

4. How We Use Your Information
Your personal data may be used to:
– Process and deliver orders placed through WooCommerce.
– Provide services (lessons, consultations, performances, and digital downloads).
– Manage customer accounts and respond to enquiries.
– Process payments and issue invoices.
– Improve website functionality and monitor performance through Google Search Console and Google Analytics.
– Send marketing communications (where you have opted in).
– Comply with legal obligations.

We will not sell or rent your data to third parties.

5. Cookies
What Are Cookies?
Cookies are small files placed on your device to improve your browsing experience and collect analytical data.

Types of Cookies Used
– Strictly necessary cookies – essential for core functions (checkout, account login, cart). Always enabled.
– Functional cookies – remember preferences and improve usability.
– Analytics cookies – e.g. Google Analytics and Google Search Console, to monitor site traffic and performance.
– Advertising/third-party cookies – where third-party services are embedded (e.g. YouTube, social media).

Managing Cookies
– On first visit, you will be asked to consent to non-essential cookies.
– You can withdraw consent at any time via your browser settings or the cookie banner.
– Disabling cookies may affect website functionality.

6. Data Sharing
We may share data with trusted third parties, including:
– Payment processors (to complete transactions).
– WooCommerce (to manage orders and customer accounts).
– Google (via Search Console and Analytics, to monitor performance).

All third parties are required to respect your privacy and process data only as instructed.

7. Data Storage & Security
– Personal data is stored securely and retained only as long as necessary to fulfil the purpose collected.
– We use appropriate technical and organisational measures to protect against unauthorised access, alteration, or disclosure.
– Access to personal data is restricted to authorised personnel only.

8. Marketing Communications
– We will only send marketing emails where you have given explicit consent.
– You may withdraw consent at any time by clicking “unsubscribe” in any email or by contacting us directly.

9. Children & Age Restrictions
Our services are directed to users aged 18 and over. Where lessons are booked for children, parental or guardian consent is required. We do not knowingly collect personal data from children without such consent.

10. Your Rights
Under UK GDPR, you have the right to:
– Access the personal data we hold about you.
– Request correction of inaccurate or incomplete data.
– Request deletion of your data (subject to legal obligations).
– Restrict or object to certain processing.
– Withdraw consent where processing is based on consent.

Requests may be submitted to sales@emmanuelwaldron.com.

11. Alternative Dispute Resolution (ADR)
If you raise a complaint that we cannot resolve, you may have the right to refer it to an approved UK Alternative Dispute Resolution (ADR) provider. Details will be provided on request.

12. Changes to This Policy
We may update this Policy from time to time. Updates will be posted on this page with the revised “last updated” date.

13. Contact Us
If you have any questions about this Privacy & Cookie Policy, please contact us:
Email: info@emmanuelwaldron.com